Money Back Guarantee Policy
KAGE Innovation, (KAGE) guarantees for a trial period of 15 days from delivery, to the original purchaser, that the product will perform as described in KAGE created marketing materials or your money back. Prior to awarding a return authorization, KAGE reserves the right to discuss proper setup and use of the product with the purchaser or operator to ensure the equipment is being used as intended; which may require photographs of setup and use. The return authorization will be awarded only after proper setup and use has been achieved and the product does not perform as described.
This money back guarantee reimburses 100% of the purchase & shipping costs. However, all return shipping and shipping arrangements are the responsibilities of the original purchaser.
After speaking with a KAGE customer service representative, that has approved the return; the original purchaser will be provided with a return authorization number. Once KAGE has received the product, at the address provided, the refund will be processed. In order for the return to be valid, the original purchaser must have the product in transit to KAGE within 14 days from the issue of the return authorization number.